Articles under ‘Industry News’ Category

Getting a win-win-win outcome… For many organisations, the thought of delivering communications digitally can seem daunting. Driven by the increasing expectations of customers and distribution partners, the transition to digital is an unstoppable trend. Research shows that most organisations are still in the infant stages of their

According to Gartner it is, but it’s more about the rise of martech and CX than core CRM rollouts… According to new research from advisory firm Gartner, last year was a turning point for the software market as CRM overtook database management systems (DBMSs) to become the

Microsoft’s CRM solution has been extended to handle field services, Rolls Royce on board with deployment… Microsoft’s deal to buy LinkedIn may have taken up all the column inches last week, but the addition of field services and sensors integration to Dynamics CRM as part of its