Trading since 1976, Nova Distributors is a privately owned Australian family business supplying the plumbing and electrical trades. Nova Distributors sell a vast array of valves, pipes, and associated fittings.
Nova’s brief was to implement a business management tool that would allow increased internal efficiencies, creating a positive flow on effect to their diverse and growing customer base. With a warehouse containing over 7,000 line items there was also a requirement for the stock management processes to be more efficiently handled, leading to savings through improved inventory control. No changes or improvements to the business could be measured without relevant and accurate reporting facilities, all of which are handled through a combination of out of the box and custom written reports through Ostendo.
“Our business model is motivated by superior customer service delivered through our Sales and Distribution channel. As our business expanded and the needs of our clients changed we had to adapt our systems to deliver our products and services in a more efficient and cost effective manner. In addition, any new Business Management solution had to integrate with MYOB, be flexible enough to be tailored to our specific business requirements and be scalable.
After doing extensive research, we came to the conclusion that Ostendo would provide the best ‘out of the box’ solution. Like any business we also wanted a system that was cost effective and had a high degree of functionality without being too complicated for staff to use.
It was important that the consultant we engaged with had extensive experience and strong product knowledge. We felt confident engaging with the team at Cutcher & Neale who have built a professional reputation from successfully servicing businesses for over 50 years. Not only were they able to provide us with expert advice on how to make Ostendo work for our business, they deliver service and support in a timely and professional manner. We can already see the ROI (Return on Investment) within the business and our accounting fees have reduced.
We would highly recommend engaging with the team at Cutcher & Neale who we have found to be highly skilled, understanding of our business needs and professional in all our dealings.”
– Steve Liddell, Managing Director of Nova Distributors
To find out more please contact Ostendo Consulting Partner:
Cutcher & Neale
North Sydney Office: Suite 1, Level 2, Berry Square, 77 Berry Street, North Sydney NSW 2060
Newcastle Office: The Bolton Building, 25 Bolton Street, Newcastle NSW 2300
Phone: 1800 988 522
Fax: +61 2 4926 1971
Mobile Michael: +61 403 584 553
Email: michael.graham@cutcher.com.au
Website: www.cutcher.com.au
