Express Glass provides emergency glass and window repairs throughout Australia and to the offices of some of the country’s biggest companies. By early 2007, Express Glass had outgrown its back-office systems. It used separate applications for order processing and accounts management, and the lack of integration between the two meant office staff were swamped in data entry chores, taking valuable time away from calculating quotes for incoming repair jobs.
With the help of Microsoft Gold Certified Partner Tectura, Express Glass used Microsoft Dynamics NAV to automate its back-office functions, reduce data entry requirements and pave the way for further innovations. These include equipping glaziers with digital pens that transmit job and order information back to head office in real time. This keeps Express Glass office staff up-to-date, increases the amount of work the company can handle and has improved their ability to respond and meet the needs of their customers.
